Flexis is the new company in the green logistics sector, with the mission to create more sustainable societies and change the way we move goods through cities. If you enjoy being on a proactive role and being concretely able to help customers improve their performance, If you want to be part of a completely new adventure in a past-pace environment and being one of the first members to develop the aftersales service, This job might be the one for you ! Main mission The Fleet and Services Manager is responsible for ensuring – for a portfolio of vehicles and given services – the complete management of a fleet of vehicles on behalf of customers within the framework of a service contract established between the customers and the Flexis customer care platform. (Maintenance and repair contract, services subscription and operational monitoring of the execution of energy services, driver services, management of fleets in use, equipment and body and tyres, etc.). Responsibilities may include: You will be responsible to define the process and implementation of the following actions in alignment with the customer services subscription: Proactively monitor vehicle driving behaviors to optimize customer energy consumption and vehicle use (+ direct contribution to CO2 reduction) Proactively monitor all repair and maintenance department activities to optimize customer vehicle availability (and fleet utilization) Analyze and advise customers on identified actions (Driving and DTC Alerts, EcoScore challenge and driving advice, Remote software update required, …) Coordinate actions with the customer contact (fleet Manager) and with the repairing workshop or partners Responsible for carrying out actions and performance of the service (energy performance and vehicle availability, TCU performance, etc…). Kpis and measurement to be defined with customers Provide monthly customer report to share KPI progress, prove service value and engage customer in action. Ensure compliance with the contents and prices of negotiated functionalities with the execution of contracts and issue job orders to service providers, repairing workshop or partners. Control service suppliers or partners invoicing as well as their compliance with negotiated conditions and evaluate their quality of service Handle customer complaints and propose corrective actions to be implemented. In a second step, you may need to develop your team to support new coming customers in the equivalent proactive service. Key competences : At least 10 years of experience in equivalent position (fleet management, customer relationship, or also purchasing) Technical knowledge of the vehicules Successful aftersales and BtoB experience English AND Italian fluent Customer relations oriented Good communication with leadership Structured and well organized Coaching skills might be expected in supporting the work of your coming potential operational team Demonstrating ability to work collectively in a team; transversal and cross-functionally Goal and business result oriented Analytical skills You’re a driven and results-oriented individual with a passion for the customer satisfaction and service quality? You’d like the entrepreneurial challenge of setting up a new customer experience from a blank canvas? We want to hear from you! Location : Lyon preferred, Villebon possible We want to become the primary provider of electrified urban logistics services through connected solutions and vehicles for our B2B partners and customers. To make this project come true, the Joint Venture Flexis has received initial funding and support from 3 major players of the commercial vehicle sector. We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months. We aim to make this project raising significant investments and reach rapidly a significant size with sales in excess of 2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world. Being part of the team will offer you a strong opportunity to work on a Joint Venture creation and bring your passion, experience, startup mindset to move forward with a more sustainable environment.