Our Group specializes in Background Screening and Risk & Compliance Intelligence solutions for the global market. We are an international company with over 15 years of experience with an operational headquarter in Paris, backed by a network of 11 offices worldwide, which offer strategic global reach for all your business needs. With more than 230 employees, in house advanced technologies (internal IT team of 40 people) and an extensive network of partners performing information verification services, our Group provides services to answer compliance obligations, limit risks and make informed decisions in a fast-paced environment and with a large geographic coverage (200+ countries covered). Our division for Business Intelligence combines a unique human intelligence and subject matter expertise with state-of-the-art technology and an API-enabled platform. Our third-party screening, monitoring, and Reputational Due Diligence services provide actionable smart data for overall compliance needs, from AML/CFT third-party screening to enhanced and investigative Due Diligence reports focusing on individuals and organisations. To support its growth, we are looking for a : Risk and Compliance Intelligence Operation Manager Based in Sofia and reporting to the General Director, the Operation Manager’ mission is to defend the interests of SquareFacts while ensuring delivery and development of its activities. RESPONSIBILITIES Managing operations of the Risk & Compliance Intelligence department : staffing / tasks allocation, production follow-up, quality monitoring, maintenance and optimization of activities’ profitability. Management of the Risk & Compliance Intelligence Team at the group level : ensure the continuity of the activity, performance monitoring, development of the expertise and specialisations, identification of recruitment and/or subcontracting needs, participation in recruitment processes. Customer management : participation in clients onboarding, handling operational management of the existing clients (main point of contact, missions follow-up…) Contribution on product development : new products and optimising existing ones, with a focus on quality and productivity. Participating in commercial development with the Sales Team , both for existing clients (upsell and cross sell) and potential prospects (technical support in drafting calls for bid). Coordination with the legal department on implementation and compliance of the process. Monitoring the market environment : competitors, market evolution, practices… REQUIREMENTS Minimum 5 years of experience in the area of Risk & Compliance Intelligence / Economic Intelligence market as an analyst Mastery of on and offline research, as well as collecting, evaluating and analyzing data related to compliance obligations, risk exposures, and potential threats to an organization Risk Assessment: Evaluating the likelihood and severity of identified risks Business acumen and good judgement on the next action to take Ability to identify gaps and understand business needs Fluent proficiency in English French proficiency would be a plus Strong management skills Sales engineering skills Ability to represent the company externally WHAT’S IN IT FOR YOU Engaging job at a multinational but human size company; Dynamic work environment and an enthusiastic team; Good remuneration package and work-life balance; Teleworking policy (up to 3 days home office a week) Class A office in the central district; Food Vouchers; health insurance, public transport reimbursement, annual contribution to sport activities Interested? Our company is an equal opportunity employer committed to creating an inclusive work environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability status or any other characteristic protected by local law. By submitting your application for this position, you acknowledge that in the event that you have been selected to work for our company, we will be entitled to conduct an appropriate background check by verifying the information submitted in your application, in particular, but not limited to, employment background check and education verification. The lawful provision, collection and processing of your personal data is necessary for the purposes of the legitimate interests pursued by our company and the data provided will be processed in strict compliance with the applicable personal data protection legislation.