Your Role & Responsibilities We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on… Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrating the overall service/project delivery according to planned scope, budget, and milestones Supporting in de-escalations of critical customer situations Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Contributing to customer release and maintenance activities Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise Executing and supporting problem management and continuous improvement Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. Systematic and faster onboarding of associates: mandatory trainings documentation Enabling continuous delta KTs on new topics and refresher sessions. Qualifications & Experience Technical Skill Set required to perform dCEM tasks Technical expertise in SAP Basis area with minimum of 3+ years of experience. Good understanding & hands-on experience required in HANA database. Experience in SAP Upgrade & Migration (OS/DB) is mandatory. Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. Work Experiences 3+ years’ experience with multi-national software/IT organizations. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). 3+ years of SAP Basis S/4HANA knowledge. French – C1 or Native level English: (B2: Independent Level User)